This report is part of “The global AI agenda,” a thought leadership program by MIT Technology Review Insights examining how organizations are using AI today and planning to do so in the future. Featuring a global survey of 1,004 AI experts conducted in January and February 2020, it explores AI adoption, leading use cases, benefits, and challenges, and seeks to understand how organizations might share data with each other to develop new business models, products, and services in the years ahead.
How do executives in the US and Canada see AI playing out in their business? What are the main benefits reaped so far, and what challenges do they face in AI deployment? The main findings of the report are as follows: